Acceptable Use Policy

1. Prohibited conduct

You may not, and may not allow others to, use Park Graph to:

• Commit fraud, money laundering, sanctions evasion, or any other unlawful payment activity.
• List a parking lot you do not own or have lawful authority to operate, or impersonate another business.
• Set discriminatory rates or refuse service on the basis of any protected characteristic.
• Apply abusive surge pricing intended to exploit emergencies, evacuations, public-transit failures, or other captive-audience events.
• Tow, boot, or immobilize vehicles in violation of local law, or use Park Graph to coordinate any unlawful enforcement.
• Send harassing, deceptive, or unsolicited bulk messages to drivers or Owners through chat, SMS, or email.
• Scrape, mass-download, or otherwise enumerate Park Graph data outside the documented public API and rate-limit envelope.
• Reverse engineer, decompile, or attempt to derive source code from the Platform, or probe its security beyond a coordinated, written-permission disclosure program.
• Circumvent, disable, or interfere with rate limits, authentication, fraud detection, or any other security feature.
• Use the Platform to weaponize signage, payment infrastructure, or messaging against drivers (for example, via deceptive QR redirects, spoofed signage, or surge pricing layered on top of unlawful towing fees).
• Run automated abusive scanning, brute-force credential stuffing, or denial-of-service activity.
• Use the Platform to host or distribute malware, phishing pages, or content that infringes intellectual property or violates law.

2. Lot Owner responsibilities

Because Park Graph is a hardware-free platform that turns a printed QR code into a working parking-payment system, the integrity of each lot depends heavily on the Owner who operates it. If you list and manage a lot, you are responsible for the accuracy and lawfulness of everything a driver sees and pays for.

• Confirm that you own the lot or hold written authority to collect parking payments for it before publishing it.
• Keep posted rates, durations, occupancy, and lot rules accurate, and update them promptly when conditions change.
• Ensure your dynamic-pricing rules stay within applicable local price-gouging, consumer-protection, and disclosure laws.
• Display Park Graph signage and QR codes only in the locations they were issued for, and never overlay, deface, or relocate another operator's signage.
• Honor the refund, dispute, and goodwill commitments described in our Refund & Cancellation Policy, and respond to driver issues in good faith.
• Comply with all towing, booting, accessibility, and signage regulations that apply to your jurisdiction; Park Graph does not authorize enforcement that local law prohibits.
• Maintain the security of your dashboard credentials and promptly remove team members who no longer need access.

Owners remain solely responsible for the physical operation of their lots. Park Graph provides the payment, pricing, discovery, and messaging layer, but we do not control, inspect, or guarantee any individual lot.

3. API and AI-agent usage

Park Graph publishes a public API and supports AI-agent access through the Model Context Protocol and ChatGPT Actions so that lots can be discovered and booked programmatically. When you build on these interfaces, the following rules apply in addition to the prohibitions above.

• Stay within the published rate limits and use a stable, identifiable client; do not rotate keys or addresses to evade throttling.
• Authenticate with your own credentials and never share, sell, or embed API keys in client-side or public code.
• Request only the data you need, and do not enumerate, scrape, or mirror the catalog to build a competing dataset outside the documented endpoints.
• When an AI agent transacts on a driver's behalf, surface accurate lot, rate, and duration details so the driver can give informed consent before payment.
• Do not present Park Graph data to drivers in a way that is misleading, omits material terms, or hides the operating lot Owner.
• Cache responsibly and respect freshness signals so drivers and agents are not shown stale availability or pricing.
• Do not use automated access to manipulate occupancy, demand signals, or pricing recommendations for any lot.

We may revoke API access, deprecate keys, or restrict agent integrations that abuse these interfaces or degrade service for other users.

4. Enforcement

We may, at our sole discretion and without prior notice, suspend, restrict, or terminate accounts; freeze payouts; withhold pending sessions; revoke API keys and agent access; and report violations to law enforcement, payment processors, card networks, or relevant regulators. The action we take is generally proportionate to the severity and recurrence of the violation, but conduct that puts drivers, funds, or platform integrity at risk may result in immediate termination. We may also recover any costs we incur defending against violations, in addition to our rights under the indemnification clause of the Terms. Reinstating a suspended account is at our discretion and may require evidence that the underlying issue has been resolved.

5. Reporting abuse

If you believe someone is using Park Graph in violation of this policy, email legal@parkgraph.com with as much detail as you can.