Text support
AI text support that resolves 95% of driver questions instantly
Drivers have questions about rates, session extensions, refunds, and directions. Park Graph provides 24/7 AI-powered chat support that knows your lot's specific details, policies, and pricing — and can take action on behalf of drivers like extending sessions and checking availability. Every answer is grounded in real-time data through structured tool calls — no hallucinated rates, no made-up rules.
Why we built it text-first
Drivers are already standing in your lot holding a device with a working keyboard. Chat is faster end-to-end (under 2 seconds), works in any language without dialect tuning, leaves a clean searchable audit trail, and runs at per-message cost rather than per-minute.
It also scales linearly — one Postgres connection can serve a thousand simultaneous text conversations, so a sudden post-event rush never gets a busy signal. The driver always lands on a working assistant in under two seconds.
AI support works alongside QR payments. When a driver scans your code and has a question, they get instant text help.
See QR paymentsWhat the AI can do
The text assistant uses three real tools — search nearby parking, check lot availability, and get current rates — and one new one: place a reservation hold. That means it can not only answer “is there room?” but also turn that answer into a guaranteed space the driver can confirm with one tap. If your lot is full, it can suggest a nearby Park Graph lot instead so the driver still parks somewhere — turning a potentially frustrated “sorry, full” into a save.
Common questions the AI handles automatically: “What are the rates?” “Can I extend my session?” “Where is the nearest EV charger?” “Is there handicap parking available?” “What happens if I stay past my time?” Each response is accurate, instant, and personalized to your specific lot.
On Pro and Enterprise plans, every interaction is logged and searchable in your dashboard. Topic clustering identifies the most frequently asked categories so you can adjust signage, pricing, and policies to reduce support volume proactively.
See it in action
Real text reservations, end-to-end
Drivers describe what they need. Park Graph parses, finds, and holds — atomically.
Need parking near Eagle airport tonight 8pm-midnight, EV.
Found 3 EV-friendly lots near Eagle County Regional: 1. **Eagle Airport Surface E** — $9/hr, 12 EV chargers, 7 spots open 2. **Gypsum Park & Ride** — $5/hr, 4 chargers, 18 spots, 2-min shuttle 3. **Vail Valley Lot B** — $12/hr, 8 chargers, 5 spots open Want me to hold the cheapest one for you?
Yes, hold Gypsum for me.
Held space at **Gypsum Park & Ride** (8:00 PM – 12:00 AM, $20.00 total). Hold expires in 3 minutes — confirm with one tap when you're ready. Hold ID: **PKG-H7Y3**.
Cost comparison: AI text vs. human support
Traditional staffed support desk
$15-$25/inquiry
- Average wait: 4-8 minutes
- Available: business hours only
- Requires hiring and training
- Inconsistent quality
- $3,000-$8,000/mo minimum
Park Graph AI text support
$0.01-$0.03/interaction
- Response time: under 2 seconds
- Available: 24/7/365
- No hiring or training needed
- Consistent, accurate answers
- Included on Pro/Enterprise plans
Let AI handle your parking support
24/7 text support included on Pro and Enterprise plans.